Program Manager SOC

Group Company: MINDSPRINT DIGITAL (INDIA) PRIVATE LIMITED

Designation: Program Manager SOC

Office Location: Chennai

Job Description:

Leadership and Operations Management

•Lead and manage SOC functions comprising Detection, Incident Response, and SOC Engineering teams across multiple shifts and geographies.

•Define and enforce SOC service delivery models, operating procedures, and SLAs aligned with client contracts.

•Oversee day-to-day SOC operations for multiple customers with varying environments (on-prem, cloud, hybrid).

Incident Response and Threat Management

•Oversee the end-to-end incident lifecycle: detection, triage, containment, eradication, and recovery.

Client Engagement and Risk Reporting

•Serve as the primary SOC interface for strategic customer engagements.

•Prepare and deliver executive risk reports, incident summaries, and detection coverage dashboards to client management teams

Technology and Engineering Excellence

•Provide technical direction for SIEM/SOAR/Threat Intelligence stack optimization and automation.

•Lead the design and maintenance of multi-tenant architectures ensuring data segregation, scalability, and compliance.

Innovation and Technology Evaluation

•Continuously assess and pilot next-generation tools in SIEM, SOAR, Threat Intel, and AI/ML-based detection.

•Build business cases and lead proofs of concept (POCs) for promising platforms and integrations.