Manager I - Delivery Hub Manager

Manager I  - Delivery Hub Manager DH Operations Department No lengthy intro here, let’s get straight to the details, Zepto speed. Responsibilities, aka, what we’d like you to deliver : ●  Own inventory management at the delivery hub, including stock accuracy, ageing, DOH, and overall stock health. ● Drive shrinkage control by identifying loss points, implementing SOPs, audits, and corrective actions. ● Manage end-to-end store operations — inbound, putaway, picking, dispatch, returns, and reconciliation. ● Ensure strict adherence to process, safety, and compliance standards across shifts. ● Define, track, and improve operational KPIs like fill rate, inventory accuracy, shrink %, productivity, and SLA adherence. ● Lead manpower planning and handling — rostering, productivity tracking, performance management, and on-ground issue resolution. ● Use data to identify bottlenecks, recommend process improvements, and drive continuous efficiency gains. ● Handle escalations related to inventory mismatch, manpower shortages, or operational disruptions. ● Drive training and capability building for team members to ensure consistent execution at scale. Are you who we're searching for ● Qualification: Graduate/12th - Experience in Ecommerce, Quick-commerce or Retail ● Deep understanding of inventory metrics like Shrinkage, Cycle count and Inventory Audits  ● Proven experience in managing large on-ground teams ● Strong stakeholder coordination and problem-solving skills ● Experience: 4–7 years in warehouse, dark store, retail, or e-commerce operations